Our goal is to process all orders as quickly as possible. Our production schedule is usually 10-15 business days after we receive all of the documentation needed. For us to meet this timetable it is critical that clients return the signed service agreement, initial questionnaire, and any additional documentation requested in a timely manner. We can expedite the service at an additional fee. Our standard shipping option is USPS Priority Mail. However, you can upgrade to next day express mail at an additional fee. If we receive no response to our document requests within 30 days of the order date, your application will be considered inactive. The order may be reactivated at a later date for an administrative fee of $50. To reactivate your account all orders must be paid in full prior to resuming work again.
When placing your order for our services you will be given access to templates and tools in our website to assist in processing your order. Therefore, all service orders are subject to a cancellation policy (see Cancellation Policy Section).
We value our customers and will work hard to earn your trust. It is our policy to treat our clients with respect and professionalism. We also value our employees who deserve the same respect and professionalism. All client communication is documented and we reserve the right to reassign an order to a different representative or terminate the agreement with uncooperative or abusive clients. In the event of this occurrence, we may terminate our agreement in accordance with the cancellation policy.
We are committed to providing our clients with fanatical customer service. Please send your comments, concerns, or feedback to: [email protected] or contact us at 407-857-9002. Our goal is satisfied customers!
For more information on specific services terms please click on the corresponding product-specific terms.
Our goal is complete customer satisfaction, and to achieve this we are willing to go the extra mile to earn your business.
We added a feature to our website to facilitate and expedite your service support request or to reach management to place a complaint. You can click on the Support request button on the bottom right of our website www.BizCentralUSA.com or click the following link http://support.bizcentralusa.com and submit your request or complaint online. A case will be created and escalated to management for resolution. You can also call 407-857-9002 and request to speak to a manager.
In the event of any possible dispute arising from this agreement, or the breach thereof, both parties shall use their best efforts to settle the disagreement in good faith. In the event of any unresolved disagreement, these concerns must be elevated to a customer service representative and a case number will be created. This will create a record of the issue, which will be escalated to management. If a resolution has not been reached within 24 hours, then you may contact management directly via email at our contact us page. Our goal is to discuss the matter in good faith, recognize our mutual interests, and attempt to reach a just and equitable solution, satisfactory to both parties. We believe that as long as we are being reasonable, that 99.9% of the time we will reach an agreement. Unfortunately, in a few cases we may not reach such solution; then, upon notice by either party to the other, this dispute shall be settled only by the arbitration process administered by the American Arbitration Association in accordance with the provisions of its Commercial Arbitration rules.
This agreement shall be governed by and interpreted in accordance with the laws of the State of Florida. The parties acknowledge that this agreement evidences a transaction involving interstate commerce. The United States Arbitration Act shall govern the interpretation, enforcement, and proceedings pursuant to the arbitration clause in this agreement.
In no event shall an award in an arbitration initiated under this clause exceed the value of the product or service provided under this agreement. Each party shall bear its own costs and expenses and an equal share of the arbitrators’ and administrative fees of arbitration. The award of the arbitrators shall be accompanied by a reasoned opinion. Any arbitration decision will be final and both parties must comply 100% with the final decision. Any other recourse that is taken outside the arbitration process to damage the company’s (BizCentral USA) reputation, this will be considered malicious attempt of defamation of character in which our company reserves the right to file a civil suit with Orange County Florida Clerk of Court for damages, legal fees, and court cost. Any civil litigation by any party must be placed in Orange County Florida.
Our service consultants strive to provide quality service at the most cost effective price for our customers; however in order to do so we require that you provide quality, comprehensive information to be included therein. Your service order is ultimately a compilation of your organization’s approved content, please keep in mind that the final product will be a direct result of the quality of information provided to us.
Included with specific writing, creative, and graphic design services is a revision opportunity (please review specific product terms). We require that all requested revisions be submitted to us at one time, in writing, and within 7 days of receipt of the service draft. If revision request is not received within 7 days we will assume that the draft is acceptable and will move forward with service completion. We understand that clients may have additional needs; therefore we encourage you to consider purchasing a maintenance plan or additional time. To maintain our affordable prices, we provide limitations on time allocated to preparation and revisions on each order. However, additional time or revisions may be purchased at our low hourly rates.
The credit card billing will appear as BizCentral USA for any purchase made within our network of websites. A 3% surcharge will be added to the order total for payment with credit card. In a split payment plan, we will debit your account for the remaining balance upon completion of your service order, or in 30 days, whichever occur first. Subsequent payments on a payment plan order are automatically programmed into the merchant payment system.
All service orders must be paid in full within 30 days from the date of purchase. If a payment plan option has been selected, you authorize us to automatically debit your account for each subsequent payment on the pre-selected dates in accordance with your selected payment plan, as well as for the remaining balance upon completion of your service order, or in 30 days, whichever may be sooner. Subsequent payments on the payment plan are programmed into the billing system and any modifications to the billing cycle or changes to the original order will incur a $25 processing fee. No work will be shipped without full payment.
Accounts in excess of 30 days in delinquency will incur a $25 per month late fee. After 60 days without payments, your account may be sent to a collection agency and you are responsible to pay all handling, collection, or legal costs. Insufficient funds or credit card cancellation (charge backs) may result in an additional processing fee of $35, plus delay service order processing and ongoing support. Unresolved payments may be reported to credit reporting agencies.
BizCentral USA only bills our clients our fee to perform the services selected. All filing fees are the sole responsibility of the client.
When placing your order you will be given access to templates and tools on our website to assist in processing your order. These templates and tools are the intellectual property of BizCentralUSA, and thus access to these tools is considered to be a portion of the service for which you have made payment. If you cancel the order prior to delivery we will issue a partial refund based on the following processing phases:
- Phase 1 (Interview / Consultation ) – will withhold 20% of order total
- Phase 2 (Research & Production) – will withhold 40% of order total
- Phase 3 (First Draft) – will withhold 60% of order total
- Phase 4 (Revised Draft) – will withhold 80% of order total
Completed and delivered orders are nonrefundable.