Letter Review and Response – Upon submittal of a certification application by the client the certifying agency may request additional information. Preparing a response letter to the agency’s request for an additional letter is not included in our traditional certification service and is subject to additional fees. Clients are required to provide copies of all correspondence both to and from the certifying agency prior to receiving a formal quote to prepare a singular written response to the agency. Our assistance in preparing the response letter is designed to prepare a singular letter in the agencies preferred format that ensures all questions have complete thought-out responses and therefore requires input from the client to ensure that the response is accurate and consistent with organization operations. The letter review and response does not include a review of any supporting documents to accompany the response letter, which are the sole responsibility of the applicant. In instances where clients have prepared previous responses on his or her own or verbally communicated information that is detrimental to the likelihood of success, we will notify the client of these pitfalls and the actions that need to be taken to address them. Some company operations or procedures may be such that clients do not currently qualify to enter the program and in such instances, we will advise the future actions that are needed to be considered if the client wishes to reapply at a future date. In many instances, certification agencies will provide an additional 2 to 4 follow-up responses requesting additional information or clarification on a previous response. Please note that the quotes provided are limited to the letter provided at the time of sale and future letter(s) will need to be quoted individually and are subject to the same procedures listed in the above terms of service. System Award Management (SAM) – This is the Official U.S. Government system that consolidated the capabilities of CCR/FedReg, ORCA, and EPLS. A prerequisite to creating a SAM profile is to have a Data Universal Numbering System (or DUNS) number from Dun and Bradstreet. The service purchased is only to enter the data needed to complete the Core Data, Assertions, Representations and Certifications, and Point of Contact sections of the profile. BizCentral USA will gather the data needed to address the above sections of the profile based on the information supplied by the client in a series of questionnaires. Some of the core data listed on the questionnaires includes contact information, financial/tax data, banking information, and other answers to specific government Federal Acquisition Regulations (FAR) and Defense Federal Acquisition Regulations (DFARS) provisions in order for the profile to be complete. BizCentral USA is not responsible for technical issues that occur during the application process. BizCentral USA cannot guarantee that System Award Management profiles will be active in instances where clients provide incomplete or inaccurate data.