Our goal is complete customer satisfaction, and to achieve this we are willing to go the extra mile to earn your business. We are also realistic, and understand that it is impossible to make everyone happy when you work with clients nationwide and in high volume. Therefore in the event of any possible dispute arising from this agreement, or the breach thereof, both parties shall use their best efforts to settle the disagreement. In the event of any unresolved disagreement, these concerns must be elevated to a customer service representative and a case number will be assigned. This will create a record of the issue, which will be escalated to management. If a resolution has not been reached within 24 hours, then you may contact management directly via email at our contact us page. Our goal is to discuss the matter in good faith, recognizing our mutual interests, and attempt to reach a just and equitable solution, satisfactory to both parties. We believe that as long as we are being reasonable, that 99.9% of the time, we will reach an agreement. Unfortunately, in a few cases we may not reach such solution; then, upon notice by either party to the other, this dispute shall be settled only by the arbitration process administered by the American Arbitration Association in accordance with the provisions of its Commercial Arbitration Rules.
This agreement shall be governed by and interpreted in accordance with the laws of the State of Florida. The parties acknowledge that this agreement evidences a transaction involving interstate commerce. The United States Arbitration Act shall govern the interpretation, enforcement, and proceedings pursuant to the arbitration clause in this agreement. Their decision is final, and BizCentral will comply 100% with the final decision.
In no event shall an award in an arbitration initiated under this clause exceed the value of the product or service provided under this agreement. Each party shall bear its own costs and expenses and an equal share of the arbitrators’ and administrative fees of arbitration. The award of the arbitrators shall be accompanied by a reasoned opinion. Any arbitration decision will be final.